Please note that any emails sent to email@example.com, can take up to 48 hours to process. This email address should not be used to make any urgent or emergency requests. If your enquiry or request is urgent you should call 01935 812633 and press 1 for reception - Thank You!
To order a repeat prescription you can use any of the following methods:
Online using SystmOnline (Please see details below*)
Telephone 01935 816595, 09:30-11:30 Mondays, Tuesdays and Thursdays.
Fax it to 01935 817484
Post it to the surgery.
Leave it in the Repeat Prescription Box (Please tick the items you require on the request form attached to your prescription and pop it into either of the boxes located outside in the porch area or inside in the waiting room)
Email your request to:- firstname.lastname@example.org
(Please use the following in the subject title of your email "Repeat prescription request". Also please ensure you provide your full name and DOB or NHS Number in the body of your email, along with the full name of the medication you require along with the quantity)
Your prescription can either be picked up from the surgery two working days later (12th August 2021 PATIENT INFORMATION
Please allow THREE working days to collect your prescription; we have a new Dispenser who is being trained, we appreciate your patience during this training period - thank you)
or from your chosen specified chemist a further two working days later. If you wish the prescription to be posted back to you please enclose a S.A.E.
Patients who live more than one mile from a chemist can have the medication dispensed directly from our dispensary in the surgery.
You may receive an automatic reply confirming receipt of your email, however please be aware that your email provider may not accept automatic replies.
There is a possibility that your email might not be received by us due to the nature of the Dorset CCG email server firewall. This is beyond our control. We therefore encourage our patients to use SystmOnline which is a more secure service.
The Electronic Prescription Service
The Apples Medical Centre is introducing an Electronic Prescription Service.
This Service is primarily aimed at patients who are not eligible to use the practice dispensary.
It is particularly suitable for patients who currently use a prescription collection service and who tend to collect their prescriptions from the same pharmacy each time. We will send your prescriptions to you preferred pharmacy, unless you inform us otherwise.
To nominate a pharmacy to receive your electronic prescriptions please inform the surgery dispensary or your pharmacy.
*******UPDATE 12TH FEBRUARY 2020*******
The surgery we will be going live with EPS4 (Electronic Prescription Service Phase 4)
All patients who are not eligible for dispensing will have their prescriptions sent electronically. If you have no nomination this means that the patients prescription will go to the spine and the patient can either collect a token (printed once the prescription has been signed) or go to any chemist with their NHS number.
Please ask the Dispensary if you have any queries
* Ordering Repeat Prescriptions ONLINE
You can order repeat prescriptions online by clicking the icon below once you have registered.
Please select the items you require and indicate in the message box if you wish the prescription to be collected at the surgery, sent to a nominated chemist (Abbey, Boots, Well Pharmacy, Milborne Port Pharmacy) or to be dispensed from the surgery. You can track the progress of your request on your personal homepage by clicking on the “see requests detail” and there you will see any message from the dispensary to you regarding this request.
If you are not already registered, for your protection we will need to register you individually at the practice*. Please come to Reception with a valid form of photo identification, e.g. passport or driving licence, and we can then print off or email you your own personal account details and password. Once you have these details please click on and of the "Patient Online Login / Online Access” quick links and follow the instructions on your registration document given or emailed to you by the practice.
*If you are a parent or guardian, Carer or have power of attorney over someone; we can also set up proxy access to another person's account through your login, so you can also order their repeat medications.
If you have any questions please contact reception and ask to speak to the dispensary team.