Attention Patients
Please note that any emails sent to apples.prescriptions@dorsetgp.nhs.uk, can take up to 48 hours to process. This email address should not be used to make any urgent or emergency requests. If your enquiry or request is urgent you should call 01935 812633 and press 1 for reception - Thank You!
To order a repeat prescription you can use any of the following methods:
- Online using SystmOnline (Please see details below*)
- Online using NHS app, follow instructions under ‘prescriptions’ tab
- Telephone 01935 812633 and press option 3 for dispensary, 9:30am to 11:30am Mondays, Tuesdays and Thursdays.
- Post it to the surgery.
- Leave it in the Repeat Prescription Box (Please tick the items you require on the request form attached to your prescription and pop it into either of the boxes located outside in the porch area or inside in the waiting room)
- Email your request to:- apples.prescriptions@dorsetgp.nhs.uk (Please use the following in the subject title of your email "Repeat prescription request". Please ensure you provide your full name and DOB or NHS Number in the body of your email, along with the full name of the medication you require along with the quantity). Emails are routinely monitored between 8.30am to 5pm Monday to Friday.
- Your prescription can either be picked up from the surgery three full working days later or from your chosen specified chemist a three full working days later. If you wish the prescription to be posted back to you please enclose a S.A.E.
Patients who live more than one mile from a chemist can have the medication dispensed directly from our dispensary in the surgery.
- Please note, orders placed after 5pm on Friday will be classed as being placed on Monday morning so will be ready to collect from Thursday.
Disclaimer
You may receive an automatic reply confirming receipt of your email, however please be aware that your email provider may not accept automatic replies.
There is a possibility that your email might not be received by us due to the nature of the Dorset CCG email server firewall. This is beyond our control. We therefore encourage our patients to use SystmOnline which is a more secure service.
What to do if you require repeat medication urgently when the surgery is closed
If you have run out of your regular repeat medication there are a couple of options:
- Contact your usual pharmacy and speak to the pharmacist to see if they can offer you an emergency supply.
- Use 111 online, select ‘a prescription or medicines information’ then ‘get an emergency supply of my prescribed medicines’, select ‘start’ and answer questions accurately.
- Contact 111 who can advise of a local pharmacy that is open and offers ‘Pharmacy Urgent Repeat Medications Service (PURMS), take evidence of your repeat medication(s) to the pharmacy and the pharmacist will be able to give you up to 7 days supply.
The Electronic Prescription Service
The Apples Medical Centre is introducing an Electronic Prescription Service.
This Service is primarily aimed at patients who are not eligible to use the practice dispensary.
It is particularly suitable for patients who currently use a prescription collection service and who tend to collect their prescriptions from the same pharmacy each time. We will send your prescriptions to your preferred pharmacy, unless you inform us otherwise.
To nominate a pharmacy to receive your electronic prescriptions please inform the surgery dispensary or your pharmacy.
All patients who are not eligible for dispensing will have their prescriptions sent electronically. If you have no nomination this means that the patients prescription will go to the spine and the patient can either collect a token (printed once the prescription has been signed) or go to any chemist with their NHS number.
Please ask the Dispensary if you have any queries.
* Ordering Repeat Prescriptions Online
You can order repeat prescriptions online by clicking the icon below once you have registered.
Sign in to SystmOnline.
Please select the items you require and indicate in the message box if you wish the prescription to be collected at the surgery, sent to a nominated chemist (Abbey, Boots, Well Pharmacy, Milborne Port Pharmacy) or to be dispensed from the surgery. You can track the progress of your request on your personal homepage by clicking on the “see requests detail” and there you will see any message from the dispensary to you regarding this request.
If you are not already registered, for your protection we will need to register you individually at the practice*. Please come to Reception with a valid form of photo identification, e.g. passport or driving licence, and we can then print off or email you your own personal account details and password. Once you have these details please click on and of the "Patient Online Login / Online Access” quick links and follow the instructions on your registration document given or emailed to you by the practice.
*If you are a parent or guardian, Carer or have power of attorney over someone; we can also set up proxy access to another person's account through your login, so you can also order their repeat medications.
If you have any questions please contact reception and ask to speak to the dispensary team.